F.A.Q.

How can I purchase the Qooder online Store products?

The products offered on Qooder online Store be purchased on-line at shop.qooder.com following the purchasing process, which will accompany the step by step until the completion of your order, payment and forward to our sales department.

Are the prices on your website inclusive of VAT?

Yes, the prices on our website are always inclusive of VAT.

Which payment methods would you suggest/recommend as the safest to purchase on shop.qooder.com?

We suggest Credit Card or Pre-paid Card payment. All financial information required in the sales transaction will be encoded by our banking institution partners, which provide the online payment services. For advance payments, deposit and balance in case of purchase of a vehicle, see the general conditions of sale.

Not usually being at home during office hours, can I have my products delivered to my workplace?

Of course we do, you can always enter a shipping address (your office, your next door neighbors, your friends, etc.), which can be different from the invoicing address (your home address, for example). You will always receive an email or text message informing you on the delivery status. Moreover, you can monitor your shipment online at any time.

We would like to do business gifts, we can order your selection or your other products for our corporate gifts or giveaways for our employees and contractors? Can you possibly make shipments to our customers?

We will gladly take care of your clients' gifting for any occasion, not only At Christmas time but throughout the year, even to simply make your meetings special or to tastefully underline a business meeting or a company visit. We can deliver directly to your clients or bulk deliver to your Company. Call us and we will be happy to help you enhance your relationships.

Should the parcel be delivered to me damaged, what should I do?

Should you receive some visibly damaged or broken from the New Works Webtech Srl appointed courier, please reject the delivery. We will take care of the recovering of the goods and the issue of a new shipment. Should the shipment include multiple boxes and not all of them be damaged, please reject the faulty box only and sign the delivery slip "with reserve". New Works Webtech Srl will take care of the damaged box and will substitute it for a new one. Any delivery expense for the return of a damaged box and shipment of a new one are entirely covered by New Works Webtech Srl.

Do you reply only by email or can I contact you over the phone?

shop.qooder.com Customer Service is always available through e-mail

How long does it take to receive a delivery in Italy?

A delivery in Italy typically takes two working days upon reception of payment, but it could be delayed due to particular geographic conditions or stock levels. The delivery date will be always communicated and you will always be able to track your shipment.

I own a furniture/design shop and I would like to cooperate with you as Selected Partner. What should I do?

email us at customercare@shop.qooder.com. We will be happy to schedule a meeting in your Showroom or at the New Works Webtech Srl headquarters and discuss the commercial opportunities, present you our innovative business model and the terms of our partnership. New Works Webtech Srl is a premium brand and the development strategy on the market follows very closely. Therefore any cooperation in line with our positioning is very welcome.

Other's questions

If you have any other questions, please, do not hesitate to email us! customercare@shop.qooder.com we be glad to promptly address your concerns.